PRIVACY POLICY

Last updated: April 2026

Who We Are

This website is operated by Twisted Ltd ("we" "us" "our").

Our website: www.twistedofficial.com
Contact: info@twistedofficial.com

We are the data controller responsible for your personal data under UK data protection law.

 

What Data We Collect

We may collect and process the following information:

• Identity data (name username)
• Contact data (email address phone number)
• Technical data (IP address browser type device info)
• Usage data (how you use our website)
• Marketing preferences

We only collect personal data when necessary and with your knowledge.

 

How We Collect Your Data

We collect data when you:

• Contact us via forms or email
• Sign up to newsletters or promotions
• Purchase tickets or interact with events
• Browse our website (via cookies)

 

Lawful Basis for Processing (UK GDPR)

We process your data under one or more of the following:

• Consent (e.g. marketing emails)
• Contract (e.g. ticket purchases services)
• Legal obligation
• Legitimate interests (running events improving services promotion)

 

How We Use Your Data

We use your information to:

• Provide services and event access
• Communicate with you
• Improve our website and user experience
• Send marketing (only where permitted)
• Comply with legal obligations

 

Data Sharing

We do not sell your data.

We may share your data with:

• Event partners venues or ticketing providers
• IT and website service providers
• Legal or regulatory authorities where required

All third parties are required to respect your data and keep it secure.

 

Data Retention

We only keep your data for as long as necessary:

• Legal/accounting purposes
• Service delivery
• Marketing (until you opt out)

 

Your Rights (UK GDPR)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights contact: info@twistedofficial.com

 

Cookies

Our website may use cookies to:

• Improve functionality
• Analyse website traffic
• Enhance user experience

You can control cookies via your browser settings.

 

External Links

Our site may contain links to third-party websites.
We are not responsible for their privacy practices.

 

Data Security

We take appropriate technical and organisational measures to protect your data from:

• Loss
• Misuse
• Unauthorised access

 

Complaints

If you are unhappy with how we handle your data you can contact:

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk

You have the right to lodge a complaint at any time.

 

Terms of Service

Last updated: April 2026

 

Acceptance of Terms

By accessing www.twistedofficial.com you agree to comply with these terms and all applicable UK laws.

If you do not agree you must not use this site.

 

Use Licence

You may temporarily download content for personal non-commercial use only.

You must not:

• Copy or modify materials
• Use content commercially without permission
• Reproduce or redistribute branding media or mixes
• Reverse engineer any software
• Remove copyright notices

 

Intellectual Property

All content including:

• Logos
• Artwork
• Event branding
• Mixes and media

belongs to Twisted Ltd unless stated otherwise.

 

Disclaimer

All materials are provided "as is" without warranties of any kind.

We do not guarantee:

• Accuracy
• Reliability
• Availability

 

Limitations of Liability

We are not liable for:

• Loss of data or profits
• Business interruption
• Website downtime
• Indirect or consequential loss

Nothing in these terms excludes liability where unlawful under UK law.

 

Events & Services

We reserve the right to:

• Change event line-ups
• Cancel or reschedule events
• Refuse entry where necessary

All attendees must comply with venue rules.

 

External Links

We are not responsible for third-party websites linked on our platform.

 

Changes to Terms

We may update these terms at any time. Continued use of the site means you accept the updated terms.

 

Governing Law

These terms are governed by the laws of England and Wales.

You agree to the jurisdiction of the UK courts.